If you are unable to connect to the internet, there are a few troubleshooting techniques you can try that may get you back up and working without a visit from a technician.

If your computer seems to be running slowly, taking a long time to connect to web pages, has random errors and kicks you out of programs you are using, or just doesn't seem to be running as smoothly as it used to, you could have a virus/spyware infection.  It is very important to maintain the health of your computer in order to keep it running properly.  Click on the link below for useful information about the health of your computer.

If you are having problems sending and receiving email using your email client, or accessing your email online this is not always an internet issue.  Try accessing several random websites on the internet.  If you can access web pages but are having problems with your email please click on the link below for email troubleshooting and setup.

If you can not connect to the internet it could also be a particular website that is down and not the entire internet, try accessing several sites.  Your home page could be down so even if you open your internet browser and the first thing that comes up is "Page can not be displayed" try accessing a different website.  If you can not access any sites at all follow the links below for more troubleshooting.  If it is just a particular site that is down contact the sites administrator.

To test your bandwidth click on the link below.  Testing your bandwidth will allow you to see if it just a particular site is down.

If you can not connect to the internet at all follow the troubleshooting tips below.

The first thing you can always try is rebooting.  Rebooting your system or network can refresh you connections between your equipment and your ISP's equipment.  Click on the links below for instructions on how to properly reboot.

If you still can not connect to the internet after rebooting you can try pinging a website to see if it your connection with the internet that is down or if your internet browser is not functioning properly.  For instructions on how to ping a website click on the link below.

If you can successfully ping a website but when you try connecting to the internet you connection times out or you get a page can not be displayed message you have a problem with your internet browser.  These problems can be caused by Virus/Spyware infections or corrupt program files in the internet browser program.  Reinstalling or doing a repair install on your browser program (if possible) can fix the problem or click on the link below for information on removing Virus/Spyware infections from your computer and keeping safe in the future.

If you can not successfully ping a website, in general you are not getting a connection to the internet.  If you have a router, hub, or other transport device try bypassing it.  Disconnect the transport device and plug your Ethernet cable directly into your computer.  If you can connect to the internet after disconnecting the transport device then most likely your transport device is not configured properly.  If you do not have a transportation device, or bypassing it did not work, Please contact the Wasilla Office. 800.478.2556