Account Passwords

The FCC has passed new regulations to increase account security.  From now on all customers will be required to provide a password when calling in to get information or make changes to their account.  This password can be 3-8 characters in length and contain letters or numbers. It cannot be any readily available biographical information such as your social security number, address, pet’s name, mother’s maiden name, phone number, account number, child’s name, etc. Please make your code something easy for you and any authorized individuals on your account to remember.  We will only need one password per account and all of the authorized individuals on the account will need to know it.  If you forget your password we will not be able to release any information over the phone and you will have to wait for the information to be mailed to you. Click here to get an Account Password Form. 

 

Customer Complaints

If you have a complaint about your utility bill or service, we invite you to bring any complaints or disputes to our attention. Complaints may be made verbally or in writing, however the Utility may require that the complaint be submitted in written form.

 

All written complaints should be sent to Yukon Telephone Company, Inc., 6270 E. Beechcraft Road, Wasilla, AK 99654 or via email to yukon@yukontel.com. If you would like to contact us by phone, you may reach us at (907) 745‐5363 or (800) 478‐2556. All complaints shall set forth the customer’s name, address and telephone number, the nature of the complaint, supporting facts including pertinent dates and a requested resolution.

 

Network Management Policys & Practices

The FCC has established Net Neutrality Rules, what this means to the consumer is that you have a right to know what your ISP's (Internet Service Provider) Network Management Policys and Practices are.

Our Network Management Policy's and Practices are simply:

 

Any user activity that negatively impacts the network either on an individual basis or as a whole can and will be adjusted so that it can no longer impact the performance of the individual or the system as a whole.