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PROTECTING YOUR PERSONAL INFORMATION Why am I now being asked to provide a password when I call to ask questions about my account? Yukon Telephone respects the privacy of our customers and our employees do everything possible to protect information that may be found in your account records. The Federal Communications Commission (FCC) developed new rules in 2007 that require certain steps be taken to protect Customer Proprietary Network Information (CPNI). When calling our office to request account information such as balances or service requests, we will only be allowed to provide the information if you can verify the password on your account.
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If you are unable to verify the password, or if there is not a password on the account, we will only be able to provide the information in one of the following ways: 1) We may call back the number listed on the account and provide the information to the account holder. 2) We may mail the information to the address on the account. 3) We may provide the information in person at our Wasilla office with a valid photo I.D. Yukon Telephone will do everything in our ability to provide the best customer service possible, but unfortunately we will not be able to provide account information over the phone without a password on your account. If you have not sent in a Password Form and would like to be able to obtain account information over the phone, please click on the link below to print the Password Request Form. For more information regarding these new regulations please click on the link below. |
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